Terms & Conditions

STANDARD TERMS AND CONDITIONS FOR THE SALE OF GOODS.

1. Application of Conditions

1.1 The price agreed by both the seller and the Buyer, through the medium of Premier Range, including the delivery charge, will be the price the Buyer will pay for the Item. 

1.2 These Conditions shall govern the Contract to the exclusion of any other terms and conditions subject to which any such quotation is accepted or purported to be accepted, or any such order is made or purported to be made, by the Buyer.

2. Interpretation

2.1 In these Conditions:-

"Business Day" means any day other than a Saturday, Sunday or bank holiday;

"The Buyer" refers to the person who has placed the winning bid or has agreed with the seller to purchase the item. 

"The Contract" means the contract for the purchase and sale of the Goods under these conditions;

"These Conditions" means the standard terms and conditions of sale set out in this document and (unless the context otherwise requires) includes any special terms and conditions agreed in writing between the Buyer and the Seller;

"The Delivery Date" means the date on which the Goods are to be delivered as stipulated in the listing's Delivery information.

"The Goods" means the goods which the Seller is to supply in accordance with these Conditions;

"Month" means a calendar month;

"The Seller" means premierrange.co.uk and includes all employees and agents of Premier Range.

"Writing" includes any communications effected by the message, telex, facsimile transmission, electronic mail or any comparable means.

2.2 Any reference in these Conditions to a statute or a provision of a statute shall be construed as a reference to that statute or provision as amended, re-enacted or extended at the relevant time.

2.3 The headings in these Conditions are for convenience only and shall not affect their interpretation.

3. Basis of Sale

3.1 Any typographical, clerical or other accidental errors or omissions in any listing, quotation, price list, acceptance of an offer, invoice or other document or information issued by the Seller shall be subject to correction without any liability on the part of the Seller.

4. Orders and Specifications

4.1 The Seller reserves the right to make any changes in the specification of the Goods which are required to conform to any applicable safety or other statutory or regulatory requirements or, where the Goods are to be supplied to the Seller's specification, which do not materially affect their quality or performance.

5. Price

5.1 The price of the Goods shall be the price listed on Premier Range.co.UK current at the date of acceptance of the Buyer's order or such other price as may be agreed in writing by the Seller and the Buyer.

5.2 Where the Seller has quoted a price for the Goods other than by the Seller's published price list, the price quoted shall be valid for 1 day only or such lesser time as the Seller may specify.

5.3 Where any discrepancy in the price paid versus the correct price to be charged is noticed before the item is dispatched, Premier Range reserves the right to contact the customer to explain and obtain the relevant difference. The purchaser then has the right to pay the appropriate amount or cancel the order to receive a full refund. Reasons for this may include human error or IT issues – List not exhaustive.

5.4 The price is inclusive of any applicable value-added tax, excise, sales or taxes or levies of a similar nature which are imposed or charged by any competent fiscal authority in respect of the Goods, which the Buyer shall be additionally liable to pay to the Seller.

6. Payment

6.1 Subject to any special terms agreed in writing between the Buyer and the Seller, the Seller shall invoice the Buyer for the price of the Goods on or at any time after delivery of the Goods, unless the Goods are to be collected by the Buyer.

6.2 The Buyer shall pay for all Goods in full before delivery

7. Delivery

7.1 Delivery of the Goods shall be made by the Seller delivering the Goods to the place in the mainland United Kingdom specified in the Buyer's order and/or the Seller's acceptance as the location to which the Goods are to be delivered by the Seller or, if no place of delivery is so specified, by the Buyer collecting the Goods at the Seller's premises at any time after the Seller has notified the Buyer that the Goods are ready for collection.

7.2 The Delivery Date is approximate only, and time for delivery shall not be of the essence unless previously agreed by the Seller in writing. The Goods may be delivered by the Seller in advance of the Delivery Date upon giving reasonable notice to the Buyer.  Delivery will be made from Monday to Friday, and will not be made on weekends or bank holidays unless previously agreed by the Seller in writing.

7.3 Where the Goods are to be delivered in instalments, each delivery shall constitute a separate contract and failure by the Seller to deliver any one or more of the instalments by these Conditions or any claim by the Buyer in respect of any one or more instalments shall not entitle the Buyer to treat the Contract as a whole as repudiated.

8. Non-Delivery

8.1 If the Seller fails to deliver the Goods, or any of them, on the Delivery Date other than for reasons outside the Seller's reasonable control or the Buyer's or its carrier's fault:-

8.1.1 If the Seller delivers the Goods at any time thereafter, the Seller shall have no liability in respect of such late delivery;

9. Inspection

9.1 The Buyer is under a duty whenever possible to inspect the Goods on delivery or collection, as the case may be.

9.2 Where the Goods cannot be examined, the carrier's note or such other note as appropriate shall be marked not examined or unchecked.

9.3 The Seller shall be under no liability for any damage or shortages that would be apparent on reasonable, careful inspection if the terms of this clause are not complied with and, in any event, will be under no liability if a written complaint is not delivered to the Seller within 1 day of delivery detailing the alleged damage or shortage. Any claim filed after this period will be looked at on a case-by-case basis. 

9.4 In all cases where defects or shortages are complained of, the Seller shall be under no liability in respect thereof unless photographic evidence is supplied, via the RMA, to the Seller before any use is made thereof or any alteration or modification is made thereto by the Buyer.

9.5 Subject to conditions 9.3 and 9.4, the Seller shall make good any shortage in the Goods and, where appropriate, replace any goods damaged in transit as soon as it is reasonable to do so, but otherwise shall be under no liability whatsoever arising from such shortage or damage.

9.6 Do not book a fitter until you have received all your items and are happy with them. Premier Range will not accept any liability for any costs incurred under any circumstances.

9.7 Our printed glass and acrylic products are carefully produced for optimal viewing at a standard distance of approximately 1 meter. Minor details—such as slight blurring or pixelation that are not noticeable from this distance—are considered acceptable within the standards of merchantable quality.

Please note that when viewed up close or digitally zoomed in on a mobile phone, some pixelation or minor imperfections may become visible. This is a normal characteristic of the printing process and does not indicate a defect in the product.

10. Until payment has been made to the Seller by these Conditions and title in the Goods has passed to the Buyer, the Buyer shall have the Goods as bailee for the Seller.

11 Defective Goods

11.1 If on delivery any of the Goods are defective in any material respect and either the Buyer lawfully refuses delivery of the defective Goods or, if they are signed for on delivery "condition and contents unknown" the Buyer gives written notice of such defect to the Seller within three business days of such delivery, the Seller shall at its option:-

11.1.1 We will repair or replace faulty goods within a reasonable time, but without causing significant inconvenience.

11.2 The Seller shall be under no liability in respect of any defect arising from fair wear and tear, or any willful damage, negligence, subjection to normal conditions, failure to follow the Seller's instructions (whether oral or in writing), misuse or alteration of the Goods without the Seller's approval, or any other act or omission on the part of the Buyer, its employees or agents or any third party.

11.3 Subject as expressly provided in these Conditions, and except where the Goods are sold under a consumer sale, all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.

11.4 Where the Goods are sold under a consumer sale, the statutory rights of the Buyer are not affected by these Conditions.

12. Returns & Refunds Policy

12.1 All made-to-measure and bespoke items have no right of cancellation or return under any circumstances.

12.2 In the unlikely event that a representative of Premier Range requests you to dispose of any item for any reason, you will be expected to do so at your own expense.

12.3 If any item from your order requires return, you will be responsible for ensuring it is delivered to the appropriate carrier or post office. Please note that refunds will only be considered once the returned item has been received at our returns depot and has undergone inspection, which may take up to 5 working days.

12.4 Once the seller has agreed to a refund, it will be processed within 5 working days.

13. Warranty

13.1 All Premier Range items come with a one-year warranty

13.2 Warranty will be void if any wilful damage, negligence, subjection to normal conditions, failure to follow the Seller's instructions (whether oral or in writing), misuse or alteration of the Goods without the Seller's approval, or any other act or omission on the part of the Buyer, its employees or agents or any third party. 

14. Bespoke items - All made-to-measure glass, or bespoke images, in summary, anything made specifically for you cannot be cancelled, returned or refunded under any circumstances.

14.1 With all glass, a tolerance of up to 2mm is standard and considered acceptable.

14.2 For images or Pictures: If you have selected a picture from our website to be added to a piece of made-to-measure glass, please note that the advertised picture is a marketing example. Therefore, the aspect, ratio and size of the image may vary slightly. For example, if your Splashback is wider than it is tall (landscape), it could look different from an image taller than wide (a portrait image)

14.3 If you are mixing and matching glass from our industry sized glass, and glass from our premium bespoke made to measure range, please note that just like wallpaper from B&Q different batch numbers of glass can result in very light colours seeing minor variations, this can be evident in items ordered at different times, even if the same design.

14.4 In the highly unlikely event of your item sustaining damage in transit, or failing our stringent quality control, it may take a little longer if we have to create another piece of glass to fulfil your bespoke order; however, 98% of orders take around 14 -21 working days.

14.5 In the highly unlikely event, the item that we have made especially for you reaches you with transit damage or a minor imperfection that slipped through our QC procedure, we will resolve the situation by replacing the item as soon as possible. Accordingly, the conditions which you must agree to at checkout, relating to no right of cancellation and consequently no refund, cannot be obtained under any circumstances.

14.6 Different monitor, brightness, or even battery saving settings can mildly impact the colours and shades of the images you see due to the individual device settings.

15. Statutory Rights

15.1 Please note that these Terms and Conditions do not affect your Statutory rights under the Consumer Rights Act 2015

16. Privacy Policy

16.1 The seller is fully compliant with the General Data Protection Regulations (GDPR) introduced in May 2018.

Premier Range trades under license

Premier Range Group Ltd

Crow Carr ings Mill
Vale Street
Todmorden
Lancashire
UNITED KINGDOM
OL14 5HG
Company No. 13419037